NHIF portal: Login, registration, covers, card status, contact details

Kenyans are increasingly adopting NHIF portal services. Over the last decade, the Kenyan government has used the National Hospital Insurance Fund as the vehicle through which it hopes to offer health coverage to all the Kenyans eventually. Initially, Kenyans had to visit the NHIF branch to access health coverage services. In the current digital age, you can access all the services at the NHIF online portal. The NHIF portal Kenya makes it easy for citizens to register and enjoy all the benefits offered by the national health insurer.

NHIF website

The National Health Insurance Fund is a state parastatal that was established by the Kenyan government in the year 1966. Its mandate is to provide health insurance coverage to all Kenyans. The NHIF membership is open to all Kenyans as long as they have attained the age of 18 years and have a monthly income. The mission of NHIF is to contribute towards universal health coverage in the provision of quality health insurance that is affordable, accessible, and sustainable.

How can I register for NHIF online?

NHIF self service

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Requirements for registration on the NHIF portal

To register for the NHIF services on the NHIF portal, you must fulfill the following requirements.

NHIF self care

How to register for the NHIF online self-service on the NHIF portal

If you are visiting the NHIF portal online for the first time, you need to register for the service. Follow this procedure to register for the NHIF online self-service.

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How do I log into my NHIF account?

Existing NHIF users should follow this simple procedure;

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Sometimes you may fail to remember your NHIF login details to your portal. You, therefore, need to get another password by submitting your username or email address. In case your details are missing in the NHIF database, you will be sent an email to your email address with instructions on how to access your account.

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How do I check my NHIF status online?

You will need to sign in to the self-service portal to check your NHIF status online. Follow this procedure to check your status.

How to check NHIF status using your mobile phone

If you want to check your NHIF status using your mobile phone, follow this procedure;

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It is important to note that this service is not free, and you will be charged Kshs. 10 to use the service.

How to reactivate NHIF membership

If you work in the informal sector and have not contributed for more than 12 months, you need to reactivate your NHIF membership. You will need to pay at least Kshs 1500 to reactivate your card.

The payments can be made using M-PESA, or you can deposit the money in Equity Bank, KCB, Co-operative Bank, and National Bank. After making the payment, you will resume using your NHIF card after two months or 60 days.

How to choose NHIF hospitals online on the NHIF portal

As a member of the National Health Insurance Fund, you can choose your preferred outpatient facility. The health insurer has three hospital categories including:

Here is how to select NHIF hospital online.

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NHIF Kenya portal online

How to change NHIF hospital online on the NHIF portal

Various factors may influence your decision to change your current outpatient medical facility. In such cases, you will have to choose another hospital in your county via the NHIF self-care online portal. Remember, you have two chances to change your hospital in a year.

To change your NHIF hospital, follow these steps;

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How to make payments to the NHIF account

To pay your monthly contributions to NHIF, you will need to top up the E-wallet account. To do this, you will need to follow this procedure.

How to pay the monthly contribution amount on the NHIF portal

Follow this procedure to pay your monthly contribution NHIF charges on the online portal.

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How to pay NHIF Via M-PESA

You can easily pay your NHIF monthly contribution through M-PESA. Follow the procedure below to pay the contribution via M-PESA.

NB: It is important to note that the M-PESA transaction charges apply.

How to pay NHIF via M-Pesa

NHIF Supa Cover services

NHIF Supa cover service is the largest, accessible, reliable, and most affordable medical insurance cover that allows the contributor and their family to enjoy an unparalleled benefits package. The service costs Kshs. 500 per month for the principal contributors and the beneficiaries. The Supa Cover service entails;

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NHIF portal: Login, registration, covers, card status

Payment of claims

NHIF Claims are usually submitted by the hospitals directly to NHIF after the contributor has been discharged from the health care facility. NHIF examines the claims to ensure validity before payment.

It is important to note that NHIF can reject the claim and the hospital informed to address the identified abnormalities or incorporate the missing documents. NHIF strives to ensure that all the claims are paid within 14 days. The members who opt to clear their hospital bills can launch a general claim directly to NHIF for reimbursement.

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NHIF contact details

NHIF offices are open from Mondays to Fridays starting 8.00 a.m. and close at 5.00 p.m. You can contact the national health insurer through:

The NHIF portal online is the most convenient and fastest way of accessing health coverage services in Kenya. However, if you have not registered for this service, you need to visit the NHIF self-service portal and create an account. Knowing how to use the self-service portal will save you from having to make visits to the NHIF branch offices that are jammed with long queues of Kenyans waiting to be served.

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Medical treatment in the country is an expensive expenditure that has driven many Kenyans poor. Check the full article for more on how UHC can help citizens avoid financial strain caused by high medical expenses.